I purchased two of these sporks as gifts for my husband and myself. We opened them on Christmas morning, and my husband's was great. Mine, not so much. It was very rough and had sharp burrs on the tines. I contacted PDX customer service during their winter break and explained the situation. I recieved a respons on the first day they were back! After reviewing my pics, a replacement immediately sent. My replacemnt spork is perfect, and I couldn't be happier with the kind attention I received from Alex with PDX customer service! I look forward to future purchases with PDX!