FAQ

Restrictions

You must be 18 years of age or older to purchase any edged tools on this website.

By law, all automatics knives will ship only using UPS.

 

Where are PDW products sold?

PDW sells direct to our customers through our website, as well as through an international network of trusted, authorized dealers. Purchasing PDW products only through these channels will ensure that you are obtaining an authentic product, and supported by our warranty program. Currently we do not have a walk-in brick & mortar retail location, but a flagship location in San Francisco will be opened in the future.

Where do you ship to?

PDW ships across the globe to any address with a valid street address via UPS. We also ship to APO/FPO/DPO addresses via USPS.

PDW ships Monday through Friday within one to three business days of placing your order. Orders are processed in the order they are received.

Orders over $150 ship for free within the Contiguous United States with insurance and confirmation.

Payments

PDW accepts Visa, MasterCard, American Express, Discover, and PayPal.

PDW Warranty Policy

All products have a limited lifetime warranty. This warranty covers all manufacturing defects and workmanship. If you receive a product that is defective, please contact us at support@prometheusdesignwerx.com to receive further instructions. All warranty issues will be handled on a case by case situation, and will either be repaired, exchanged, or the cost will be refunded to you.

    PDW Return, Exchange, and Repair Policy

    If you are not happy with a purchase, please return within 30 days of delivery, with the exception of knives, tools, watches, and other hard goods, which must be returned within 7 days of delivery. All returned merchandise must be returned in new, unused condition in the original packaging.

    Prior to sending the purchase back, you must contact us at support@prometheusdesignwerx.com so we can facilitate your refund.

    Returns should be sent to:

    ATTN: Customer Service

    ORDER #: _______________

    Prometheus Design Werx

    1760 Armstrong Ave

    San Francisco, CA 94124

    Upon receipt and inspection of your returned item, you will be refunded the full amount for the item in the same form of payment received. The policy does not include normal wear and tear. For wear and tear issues a fee may be applied. We do not reimburse shipping costs. If the product is determined to have been used, or is damaged, we will not be able to issue you a refund, and will return the item to you. A 10% Restocking fee does apply to custom edge tools, SPD hard goods, and serialized items.

    All refunds are issued in the same form as the original payment.

    In accordance to CA Law any goods returned to PDW for warranty work and/or repair quotes MUST be clean, and free of grit, blood, etc., or you will be charged an appropriate cleaning fee.

    If you wish to exchange an item(s) from your order, it is the most expedient process to return the item(s) within 30 days, and create a new order for the desired/correct item(s). Please simply contact us at support@prometheusdesignwerx.com and then return the unwanted item(s) and your account will be credited for the full purchase price to the original form of payment upon our receipt.

    Please note that processing returns can take up to 5 working days from when we receive it. Under specific circumstances shipping costs may be deducted from your return.

    Any unwanted returned item(s) must be shipped back in new, unused-unworn condition with all original tags and packaging intact. Please also include the packing slip. We suggest that you return any item(s) insured for the purchase price as Prometheus Design Werx, Inc is not responsible for any lost packages due to carrier error on return shipments.

    If we shipped you an incorrect item(s) please contact support@prometheusdesignwerx.com for a Return Shipping Label, which will be promptly provided to you at no charge. If we ever make a goof on your order, we will endeavor to fix it.

    Non-returnable items:

    Any products not returned in their original condition with tags attached

    Worn or used Apparel

    Used and carried knives, watches, and other hard goods

    Used and carried soft goods

    Gift Cards


    Where are your products made?

    PDW believes in investing in our local and national economy as much as possible. We always look for domestic sources whenever available. Our first priority is to create and deliver the best in class products possible and seek the top manufacturing partners worldwide to meet those ends. Many of our core products are made in the United States.