Chris, our CS Team is very dillgent in replying to all CS tickets they receive. In almost ALL instances, if you haven't heard from us, it is because of an email issue. Either the sender has our emails marked as SPAM or a VPN issue. Looking at your tracking #, it does appear that USPS has had a notable delay and it is unfortunately still in transit. We wil keep an eye out on this, but PLS check your SPAM bopx and make sure your VPN is configured to not block our email replies from our IP. Thank you.